Returns & Exchanges
At Zainab Chottani, we strive to ensure your satisfaction with every purchase by offering a flexible 7-day return and exchange policy for all unworn, unwashed, and tagged merchandise. Please note that custom-made orders and sale items are generally final sale unless a manufacturing defect is present.
Initiate Your Request
Contact our customer care team via email or WhatsApp within 7 days of delivery, providing your order number and clear photos of any defects if applicable.
Quality Verification
Our quality assurance department will review your request and provide approval for the return based on the condition of the garment and adherence to our policy.
Package Your Item
Securely pack the items in their original packaging, ensuring all tags, labels, and invoices are included to prevent damage during transit.
Ship and Process
Send the package back to our flagship warehouse; once received and inspected, we will issue a store credit or process your exchange within 10-15 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing